SHIPPING & RETURNS

Free shipping, no minimum, no plastic.

Everything below in plain language, because shipping policies are usually written to be skimmed past rather than understood.

  • local_shipping

    Free, always

    On every US order. No minimum spend, no charge at checkout.

  • schedule

    3–5 business days

    Standard delivery. Express is 2 days if you need it sooner.

  • eco

    Plastic-free

    Card box, moulded pulp insert, paper tape. All of it recyclable.

  • verified_user

    90-day refund

    Finish the jars. If nothing changed, we refund you.

    Shipping

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    When will my order ship?

    Orders placed before 2pm ET on a business day leave the warehouse the same day. Anything later goes out the next business day. You'll get a tracking email as soon as it's collected.

    Standard is three to five business days across the continental US. Express is two business days. Alaska, Hawaii and Puerto Rico can take a little longer — usually five to seven.

    Not yet — we're US-only while we get the supply chain right. Join the newsletter and we'll tell you when that changes rather than sooner.

    Tracking usually goes quiet for a day or two after collection before the first scan. If it hasn't moved after four business days, email us with your order number and we'll chase it or resend — whichever is faster for you.

    If it hasn't shipped, yes — email us straight away and we'll amend it. Once it's with the carrier we can't redirect it, but we can help you sort it out with them.

    Returns and refunds

    verified_user

    The ninety-day promise

    Use Mineraly for ninety days from the day your first order arrives. If you honestly can't feel a difference, email hello@mineraly.com and we'll refund what you paid, including any shipping. You don't post anything back and you don't need to explain yourself. One per household.

    Changed your mind before you started? Send unopened jars back within thirty days and we'll refund them in full. Email us first and we'll cover the return label.

    Our mistake, not your problem. Send a photo to hello@mineraly.com and a replacement goes out the same day. Don't return the damaged one — keep it or recycle it.

    We process within two business days of your email. Your bank then takes its own time — usually three to five business days for it to appear.

    Skip, pause or cancel from your account any time, in a couple of clicks. Charges happen the day an order ships, never in advance, and we email three days beforehand so there's always time to change your mind.

    Something not covered here?

    Contact us